Skip to Content

Shipping and Delivery Policy

Last updated: April 2026

Thank you for purchasing at nutricity.pt. We are committed to ensuring fast and reliable deliveries.

Order Processing

All orders are processed within 1 to 5 business days. After shipment, you will receive an email confirmation with tracking details.

Delivery Time

Delivery deadlines vary depending on the location.

The estimated transit time is 4 to 20 business days.

Pay attention:

  • The exact deadlines for your country will be displayed at checkout.
  • Delays may occur due to customs procedures, shipping companies, or periods of high demand.

Shipping Coverage

We ship internationally to selected countries. Availability and delivery times are presented during the purchase process.

Order Tracking

As soon as your order is shipped, you will receive a tracking number by email to track the delivery status in real time.

Customs, Duties and Taxes

All prices on nutricity.pt include applicable taxes and, when necessary, import duties. In most cases, no additional charges will be incurred at the time of delivery.

Damaged, Lost or Incomplete Orders

If your order has any issues:

  • Damaged products: contact us within 48 hours of delivery, sending clear photos of the product and the packaging.
  • Lost orders: If tracking doesn't show updates or the order isn't delivered within the estimated timeframe, contact us.
  • Items missing: Report within 48 hours after receiving the order.

After verification, we will proceed with the reshipment or replacement at no additional cost.

Address Responsibility

The customer is responsible for providing correct shipping details. In case of an error in the address, we do not guarantee delivery or replacement of the order.

Contacts

For any questions related to shipments, contact our support team:

Email: [email protected]